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Coco’s Canapés – Privacy Policy

Last updated: October 2025

1. Who we are

Our website address is: www.cocoscanapes.co.uk
This Privacy Policy describes how we (West London Bakeries Ltd trading as Coco’s Canapés) collect, use, and share your personal information when you visit or make a purchase from our website (the “Site”) or place a catering order.
Registered office: Unit 6, Wessex Road Industrial Estate, Bourne End, Buckinghamshire, SL8 5DT. Company number: [Insert company number]. VAT number: [Insert VAT number if applicable].

2. Personal information we collect

When you visit the Site or place an order (retail or catering), we collect the following categories of information:

Device Information – automatically collected when you browse the Site, such as browser type, IP address, time zone, cookies installed, what pages or products you view, what site referred you to us and how you interact with the Site.
Order Information – if you place an order, we collect your name, billing address, delivery/collection address, email address, telephone number, payment information (e.g., card details or PayPal), order details (what was ordered), and any dietary/allergen information you provide.
Alcohol verification information – where you purchase goods with alcohol, we may collect age verification or proof of ID information (or rely on courier verification) to ensure you are aged 18 or over.

When we refer to “Personal Information” in this policy, we are referring to both Device Information and Order Information (and any other information you supply which identifies you directly or indirectly).

3. How do we use your personal information?

We use the information we collect in the following ways:

  • To fulfil any orders you place through the Site or via our catering service – this includes processing your payment information, arranging delivery or collection, providing invoices and/or order confirmations.

  • To communicate with you (for example about your order, delivery/collection slot changes, queries you raise, allergen or catering detail clarifications).

  • To screen for potential risk or fraud (for example unusual payment activity or orders of alcohol).

  • To provide you with information or marketing about our products and services (if you have consented to receive marketing communications) including email newsletters, offers and promotions.

  • To run and optimise our Site, such as generating analytics about how our customers browse and interact with the Site, measuring campaign effectiveness, and improving the user experience.

  • To maintain sales records, comply with our legal obligations (for example under food safety, licensing or tax law) and to ensure product recall traceability (especially given perishable nature of goods).

4. Sharing your personal information

We share your personal information with third-parties to help us carry out the functions listed above. For example:

  • We use our e-commerce platform (WooCommerce) to power our online store.

  • We use payment processors (e.g., Stripe, PayPal) who may process your payment details.

  • We use analytics services (e.g., Google Analytics) to help us understand how our Site is used.

  • If you purchase products with alcohol, we may share limited information with our courier/driver partners to verify age at delivery/collection.

  • We may share your details if required to comply with legal obligations, to respond to a subpoena, search warrant or other lawful request, or to otherwise protect our rights.

Except as described above, we do not sell your personal information to third parties for marketing or other purposes.

5. Cookies

We use cookies and similar tracking technologies on the Site. Cookies allow us to remember your preferences, track items in your cart, analyse traffic, and optimise your Site experience. You can disable cookies via your browser settings or visit allaboutcookies.org for more information.
Please note: if you disable cookies, some parts of the Site may not function properly.

6. Marketing & Opt-out

If you have consented to receive marketing from us, we may send you emails about our latest products, offers, events or catering specials. You can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or contacting us directly at the email address below.
You may also opt-out of targeted advertising (for example via Facebook, Instagram or Google) via the Preferences/Ad Settings pages of those services.

7. Do Not Track

We do not currently respond to “Do Not Track” browser signals. Our data collection and use practices remain the same whether or not such signals are received.

8. Your rights

If you are in the UK or the EU, you have certain rights in relation to your personal information, including:

  • The right to access the personal information we hold about you.

  • The right to ask us to correct or update your information.

  • The right to object to or restrict certain processing (for example marketing).

  • The right to ask us to delete your personal information (where we have no overriding legal obligation to retain it).

  • The right to data portability (in limited circumstances).

If you wish to exercise any of these rights, contact us using the details below. We will respond within the statutory timescale (typically one month) unless an extension is permitted under law.

9. Retention of data

When you place an order through our Site or catering service, we will keep your Order Information for our records unless and until you ask us to delete it, subject to a minimum retention period of 5 years (or such longer period as required by tax, food safety or licensing law).
We retain Device Information for as long as required to meet analytical, fraud-prevention or business-improvement purposes, usually not longer than 2-3 years.

10. Children

Our products are intended for adults or families purchasing on behalf of adults. If you are under 18, you may only place an order with the involvement and supervision of a parent or guardian. We do not knowingly collect personal information from children under 18 without parental consent.

11. Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons. The updated version will be published on this Site with a revised “Last updated” date.
If changes are material, we will endeavour to notify you (for example via email if you are in our marketing list).

12. Contact us

If you have any questions about this Privacy Policy or our data practices, please contact us by email at: hello@cocoscanapes.co.uk
You may also write to us at: West London Bakeries Ltd, Unit 6, Wessex Road Industrial Estate, Bourne End, Buckinghamshire, SL8 5DT.